Refund Policy
Last Updated: 06/27/2026
Thank you for choosing Techtoze for IT support services. Please read this Refund Policy carefully before purchasing any service, remote support session, on-site support deposit, or business IT support service.
By purchasing a service from Techtoze, you agree to this Refund Policy.
1. Service-Based Business
Techtoze provides IT support services, including but not limited to remote support, on-site support, troubleshooting, setup, configuration, consultation, diagnostics, and business IT support.
Because our services involve time, labor, scheduling, technical review, and professional effort, payments are not treated the same as physical product returns.
2. Remote Support Payments
Remote support payments, deposits, and service fees are generally non-refundable once work has started.
Work is considered started when any of the following occurs:
- We begin communicating with you about the issue after payment.
- We review your request, device issue, account issue, network issue, or system problem.
- We begin a remote session.
- We provide troubleshooting steps, recommendations, diagnosis, configuration help, or technical advice.
- We reserve time for your appointment.
3. On-Site Support Deposits
On-site support deposits are used to reserve appointment time, travel time, and technician availability.
On-site support deposits are generally non-refundable if:
- You cancel after the appointment has been scheduled.
- You are unavailable at the scheduled time.
- We arrive at the service location and cannot access the device, network, system, or work area.
- The issue cannot be completed because of missing passwords, missing access, locked accounts, unavailable equipment, third-party restrictions, damaged hardware, internet/provider problems, or customer-side limitations.
4. Cancellation and Rescheduling
You may request to reschedule an appointment. Rescheduling is subject to availability.
If you cancel before work has started, Techtoze may, at its discretion, offer one of the following:
- Reschedule the service.
- Apply the payment as credit toward a future service.
- Issue a partial refund if no work, review, scheduling cost, or travel preparation has occurred.
Techtoze is not required to issue a refund after work has started.
5. No Guarantee of Final Fix
Techtoze will make reasonable professional efforts to diagnose and resolve your IT issue. However, we do not guarantee that every issue can be fully resolved.
Some problems may be caused by:
- Hardware failure
- Software corruption
- Malware or security compromise
- Internet service provider issues
- Third-party vendor restrictions
- Microsoft, Google, Apple, or other account limitations
- Missing passwords or admin access
- Unsupported systems
- Outdated equipment
- Prior misconfiguration
- Data corruption
- Licensing issues
Payment is for professional time, troubleshooting, technical effort, and service, not for a guaranteed outcome.
6. Customer Responsibility
The customer is responsible for providing accurate information, proper access, passwords, administrator permissions, working internet, available equipment, and required software licenses.
Techtoze is not responsible for delays or inability to complete service caused by missing access, incorrect information, unavailable devices, unsupported software, expired licenses, third-party lockouts, or customer-side issues.
7. Data Backup Responsibility
Customers are responsible for backing up important files, photos, documents, business data, passwords, and system information before service begins.
Techtoze is not responsible for data loss, file corruption, deleted files, failed drives, system failure, or loss of access unless caused directly by proven gross negligence.
8. Refund Review
Refund requests must be submitted in writing to:
support@techtoze.com
Refund requests will be reviewed on a case-by-case basis. Submitting a refund request does not guarantee approval.
Approved refunds may be reduced by payment processing fees, service time already performed, travel time, diagnostic time, administrative time, or other costs already incurred.
9. Chargebacks and Payment Disputes
Before filing a chargeback or payment dispute, customers agree to contact Techtoze first at support@techtoze.com so we have an opportunity to review and resolve the issue.
If a chargeback is filed after services were provided, Techtoze may provide documentation to the payment processor, including service records, communications, appointment details, work performed, and this Refund Policy.
10. Final Decision
Techtoze reserves the right to approve, deny, or partially approve refund requests at its sole discretion, consistent with applicable law.
